Deaf Alerter plc has hit record numbers with 90% of customers opting for fully comprehensive Gold maintenance. This contract provides the customer with the peace of mind that the system will be fully checked every six months and any faults occurring on Deaf Alerter equipment are covered. There are no charge out fees, labour costs or parts and repair costs.  If the system can’t be fixed on-site, loan equipment will be provided. 

Deaf Alerter® is a vital life saving system, but just like any similar system it will deteriorate without effective preventative maintenance visits, which are a requirement for compliance with Health and Safety legislation and also the ‘British Standard BS5839 - Fire Detection and Alarm Systems for Buildings, Part1 Code of Practice System Design, Installation Commissioning and Maintenance.’

As each customer’s requirements are different, Deaf Alerter plc will endeavour to tailor a maintenance package to their specific needs and requirements. Many employees have a qualification in British Sign Language, including our quality inspectors, who are more than happy to support communication and training for Deaf and hard of hearing Deaf Alerter users.

Sarah Morland Customer Support Consultant commented “Our existing customers are extremely important to us. We are pleased that this comprehensive level of support is being chosen by our installed customer base; not only does it demonstrate their commitment to the product but the ongoing safety of Deaf or hard of hearing people that use the Deaf Alerter® system.”

If you wish to know more about the maintenance service Deaf Alerter plc provides, please contact us on 01332 363981 or email support@deaf-alerter.com